October 7, 2011
Do the Little Things Right
While in Baltimore for my daughter's wedding we spent a couple days at a very nice downtown hotel. By the time those two days ended…
October 5, 2011
Don’t Ignore Existing Customers
Weekly Memo - September 20, 2011 I have never been able to figure out why big companies treat their long-term customers worse than prospective and…
October 3, 2011
Don’t Follow the Herd
Weekly Memo - September 13, 201 The August 22, 2011 Wall Street Journal had an article titled, "Why is the Curves Franchise in such bad shape?" The…
September 30, 2011
Banking Realities in 2011
Weekly Memo - September 6, 2011 On August 26, 2011 Mike Flynn, former publisher of the Puget Sound Business Journal and now active in the world of…
September 22, 2011
Apple and Creating Buzz
Who believes that it was an accident when an Apple employee left a prototype of the iPhone 5 at a bar? It happened with the…
September 15, 2011
Innovation: Apple and the rest of us
I was talking with Rhea Wallace of Impact Washington and he told me about a study they have regarding the timeline from a new company…
September 1, 2011
Weekly Memo August 30, 2011
Fast Food Lessons August 30, 2011 The July 27, 2011 Wall Street Journal Marketplace section had an article on McDonalds and one on Dunkin' Donuts.…
August 30, 2011
Weekly Memo August 23, 2011
Four Keys to Making Smart Real Estate Decisions August 23, 2011 In a recent newsletter on ways to kill a buy-sell deal I asked for…
August 22, 2011
Read my Interview in Portfolio.com
I was interviewed for an article in Portfolio.com (a bizjournals.com publication) on the taking or not taking of vacations. Read it here. Get Started With…
August 21, 2011
Weekly Memo, August 16, 2011
What's in it for Your Client? On a plane last month I had to shake my head at the behavior of a couple passengers. After…
