September 5, 2012
How to Lose a Customer
Here is a story that is one of many poor customer-service experiences I've had at our family cabin. You'd think small-town businesses in an area…
September 2, 2012
Innovating, Adapting and Implementing
The May 23, 2012 Wall Street Journal had a feature article titled, "You Call That Innovation?" The article discussed the overuse of the word innovation and noted…
August 31, 2012
Managing the Fast Track
Recently The Wall Street Journal had an article on single people getting off the fast track. Their main example was a lawyer whom left a big law…
August 29, 2012
Marketing – Know your Audience
I get updates for industry groups of which I'm a member on LinkedIn. After an exchange with a friend about one of these I wrote…
August 23, 2012
Everybody needs a Confidante
Over the years I have "joked" that half of my job is being a counselor or a quasi-therapist. I hear family secrets, I've been told…
July 12, 2012
Change in the 21st Century
Since college days I've been a huge fan of Sherlock Holmes. I've read all the stories at least twice, watched the old PBS episodes and…
July 10, 2012
Lessons from the Rotary World
On June 30 my term as president of the Bellevue Breakfast Rotary Club ended. I learned a lot in my presidential year and in the…
July 8, 2012
Social Media and its Varying Uses
The Facebook IPO has social media in the headlines. The big item to consider is: How does social media help our businesses and us? For…
July 4, 2012
Business and Giving Back
The weekend of April 21 we attended our Rotary district's annual conference. The keynote speaker was State Senator Rick Brinkley from Oklahoma. He was one…
June 30, 2012
Management Advice from Reality TV
The other night we were watching "Bar Rescue" starring Jon Taffer. Mr. Taffer was working with a bar/restaurant in Chicago that was struggling to catch…
