November 14, 2017
Great Customer Service Means “Be Flexible”
For the last five years or so my CEO Leaders Group has met at Pearl restaurant in Bellevue or its (former) sister restaurant Koral. In…
November 14, 2017
Worse Than No Customer? A Bad Customer
Recently I once again taught my very popular class, “Dynamically Growing a Consulting Business,” at the local SBA/SCORE office. Every class is different, which makes…
November 9, 2017
When Trump and Liberals Agree
What interesting times we live in, as people in every generation have said. What spurs this thought is the New York Times coming out in…
October 30, 2017
Get Commitment or Lose Business
A few times a year I teach a class at the local SBA office (titled Dynamically Growing a Consulting Business). At the last class we…
October 23, 2017
Strive More Simplicity
One of the things that’s always annoyed me is when I get a new dress shirt I have to find and remove about a dozen…
October 21, 2017
Social Acuity Matters
At the recent Society for the Advancement of Consulting conference we talked about (some) peoples’ lack of social acuity. There is no better place to…
October 21, 2017
Be a Disrupter
We all know how Uber and Lyft have disrupted the taxicab industry. Observing town cars and their drivers outside of a hotel, there most of…
October 20, 2017
Distractions are Everywhere – Avoid Them
Everywhere you look there are distractions. Just think about it: All the advertising with which we’re constantly bombarded. And if TV, radio, and print weren’t…
October 5, 2017
Would You Buy a Business Sight Unseen
In June of 2017 the Wall Street Journal had an article titled, “Buying A House Sight Unseen Is Easier Than Ever.” The opening sentence is,…
October 2, 2017
Protecting (Someone’s) Turf
While on a trip this summer I was listening to the radio and heard a feature story about a new firefighting plane. It seems a…
