Increasing Value

It doesn’t take a lot of effort to find examples of poor customer service. It’s all around us and one has to wonder why management…

A while back I read an article about how the staff at Tesla can’t keep up with all the visionary ideas Elon Musk and his…

For the last five years or so my CEO Leaders Group has met at Pearl restaurant in Bellevue or its (former) sister restaurant Koral. In…

Recently I once again taught my very popular class, “Dynamically Growing a Consulting Business,” at the local SBA/SCORE office. Every class is different, which makes…

What interesting times we live in, as people in every generation have said. What spurs this thought is the New York Times coming out in…

A few times a year I teach a class at the local SBA office (titled Dynamically Growing a Consulting Business). At the last class we…

One of the things that’s always annoyed me is when I get a new dress shirt I have to find and remove about a dozen…

At the recent Society for the Advancement of Consulting conference we talked about (some) peoples’ lack of social acuity. There is no better place to…

We all know how Uber and Lyft have disrupted the taxicab industry. Observing town cars and their drivers outside of a hotel, there most of…