December 21, 2017
It’s All About Perspective
A friend told me how he visited Bozeman, MT and his brother-in-law complained about how (fast growing) Bozeman is becoming “too crowded.” One of my…
December 19, 2017
What Scares You?
On Halloween I asked: What’s scary to you? Only you can answer it but we’re not talking about eating too much candy tonight, ISIS, North…
December 15, 2017
Preconceived Notions Are Dangerous
Regarding my upcoming book, Company Growth by Acquisition Makes Dollars & Sense, a good friend asked me why I bothered having a print edition, implying most…
December 12, 2017
Are You Listening?
The big news in the NFL earlier this year was the best player in the NFL, Aaron Rodgers, was injured and will be out at…
December 8, 2017
It’s the Simple Things
Reading about the University of Washington’s big victory over rival Washington State I noticed the following from UW defensive coordinator Pete Kwiatowski, “When you beat…
December 5, 2017
A Simple Way to Lose Customers
Here’s a good way to lose customers. Change their agreement, which renews annually, without telling them and have the new agreement greatly reduce the customer’s…
December 5, 2017
Know Who is Your Best Customer
The Wall Street Journal recently published an interesting article on how banks are reducing the number of branches. They explained how Bank of America, using…
November 30, 2017
Taking Over a Customer Relationship
My wife has been visiting our daughter in Baltimore a lot to help with a new baby, three trips in three months. She now has…
November 28, 2017
Relationships Rule
The other day I was on a conference call and heard a business seller give a very eloquent explanation of why he wants to sell…
November 22, 2017
How Easy is it To Work with You?
A few months ago I bought a new desktop computer (I still like the big screen with a second monitor so I can have four…
