November 7, 2018
Asking Why – A Great Question
I’m known in my family for constantly asking, “Why?” Others will say something about what they’re going to do, what they want to get, etc.…
October 19, 2018
Control Doesn’t Mean Controlling
“I like being in control. I don’t like to listen to anything from anybody.” The above is from the owner of a struggling business on…
October 10, 2018
It’s Always the Little (Unseen) Things
We had a perplexing problem with one of our garage door openers, as in it wouldn’t close, which usually means the safety beam is out…
October 8, 2018
When the Employees are Quitting the Economy is Hot
When employees feed confident they'll quit their job to get another one. 2015-2018 employee quits are up 30% and it's why it's important to attract…
October 3, 2018
Routines Rule
It’s football season and one of the lessons we can all learn from football teams is the importance of routines. Once the preseason games start…
September 26, 2018
Sabotage is All Around Us
I caught a small amount of the NFL Hall of Fame ceremonies on TV and was particularly drawn to Jerry Kramer’s acceptance speech. He mentioned…
September 19, 2018
Revisiting an Old Friend – The Importance of Employees
I read a short article recently where the writer was describing his frustrating experience when making a food and beverage order, which he repeated twice,…
September 17, 2018
When All Employees are on the Same Page…
At a meeting with a group of clients last week our presenter, my friend Hugh Blane, asked an interesting question – “Can every employee articulate…
September 12, 2018
When Free is Best
We had just begun a multi-hour car trip, tuned the radio to XM’s Bruce Springsteen station, and they were starting a replay of one of…
September 5, 2018
One Track Minds Means Inefficiency
I look across the lake (figuratively) at Seattle and its City Council. I see a bunch of single issue councilmembers with no big picture focus…
