November 28, 2018
Sometimes You Just Can’t Win
In the Seattle Times October 7, 2018 business section’s, “Speaking of Business” feature (a weekly roundup of quotes from the week’s most popular stories) were…
November 10, 2018
Competition Drives Prices
Every summer we take a road trip. I’ve noticed motel prices going down over the last few years and it seems obvious why they’re doing…
November 9, 2018
When Word of Mouth Isn’t Enough
On this podcast I discuss why word of mouth marketing isn't always enough, even though it's great, necessary, and I believe in it. Get Started…
November 7, 2018
Asking Why – A Great Question
I’m known in my family for constantly asking, “Why?” Others will say something about what they’re going to do, what they want to get, etc.…
October 19, 2018
Control Doesn’t Mean Controlling
“I like being in control. I don’t like to listen to anything from anybody.” The above is from the owner of a struggling business on…
October 10, 2018
It’s Always the Little (Unseen) Things
We had a perplexing problem with one of our garage door openers, as in it wouldn’t close, which usually means the safety beam is out…
October 8, 2018
When the Employees are Quitting the Economy is Hot
When employees feed confident they'll quit their job to get another one. 2015-2018 employee quits are up 30% and it's why it's important to attract…
October 3, 2018
Routines Rule
It’s football season and one of the lessons we can all learn from football teams is the importance of routines. Once the preseason games start…
September 26, 2018
Sabotage is All Around Us
I caught a small amount of the NFL Hall of Fame ceremonies on TV and was particularly drawn to Jerry Kramer’s acceptance speech. He mentioned…
September 19, 2018
Revisiting an Old Friend – The Importance of Employees
I read a short article recently where the writer was describing his frustrating experience when making a food and beverage order, which he repeated twice,…
