September 30, 2020
The Phone Doesn’t Right Just Because You Want it To
A good friend of ours told me his sales team made their first sale ever to a non-affiliated customer. He was hired earlier this year…
September 16, 2020
Over Promise; Under Deliver
I’ve had a security camera in our house for a couple years now. I won’t mention the company name (they’re local) as the main subject…
September 2, 2020
Be Like Oliver; Do a Little Extra
My wife and I were having dinner last week on the new deck at the Wallingford Tutta Bella along with Joe Fugere, the owner (not…
August 26, 2020
Pivoting Isn’t Just for Basketball Players
Basketball players pivot on one foot so they can move their body around to see in all directions. But if they lift up their pivot…
August 12, 2020
Time for Thinking
s you may know from my email signature, website, the bottom of this newsletter, and elsewhere I have trademarked the term, “The Escape Artist®” for…
July 1, 2020
Don’t Assume a Universal Based on Your Situation
I was on an online discussion event recently when a lady said (and I summarize), “Nobody will want a car anymore because we’ve shown we…
June 24, 2020
What’s Going On*
Over the last couple months I’ve been on a lot of webinars, Zoom meetings, and other online events, as I’m sure many of you have.…
June 5, 2020
Make a Decision
One could write a long essay on businesses lessons from the virus crisis, there are so many, both good and bad. One of the top…
June 3, 2020
Deficits and Protection
The May 5, 2020 of the Wall Street Journal was, not unexpectedly, filled with articles on the virus. The ones standing out were the headlines…
April 29, 2020
One Bad Apple
In college basketball there are players known as being, “one-and-done,” as in playing one year for the college team and then going off to the…
