This post is from Jessica
As The Wall Street Journal reported on January 27, 2025, forget flashy tech gadgets and futuristic innovations—venture capitalists are now focusing on the unsexy world of clerical and service businesses. So should you and here’s why:
Less Risk from Market Trends
Unlike trendy businesses those like accounting, property management, and basic services are timeless. These industries consistently meet personal and organizational needs, ensuring long-term stability. With AI tools driving efficiency, these companies can boost profitability without fundamentally altering their operations, further reducing risks.
Loyal Employees and Sustainable Scaling
Service-based businesses often have employees who stay for years due to the predictable nature of the work. Companies like Long Lake Management Holdings are leveraging AI to make jobs easier, fostering employee retention while scaling operations (WSJ). The roll-up model—merging several small firms into one—allows businesses to achieve economies of scale without disrupting existing workflows, keeping the workforce engaged.
Loyal Customers in Essential Markets
Businesses in sectors like those mentioned above have reliable client bases that require ongoing support. These customers prioritize quality over trendiness, ensuring steady revenue streams. With AI , companies can improve customer satisfaction without losing the personal touch that keeps clients loyal.
The combination of the above makes for a winner business. If professional buyers are interested in this, you should be moving your business in this direction.
“If we took ourselves more lightly, we could fly like angels and birds.” Pope Benedict XVI
Is customer service an industry?
Yes, it is a service industry. Service industries provide services and intangible products to the public.
Isn’t this redundant given the previous mention of AI?
We don’t work with startups.
